1. Definitions and Interpretation:

 

1.1 In these Terms and Conditions, the following definitions apply:

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• "Agency" refers to KLS Signature and encompasses all services provided under its operation, including but not limited to travel planning, concierge services, and any other offerings associated with KLS Signature.

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• "Services" refers to the exclusive suite of travel-related offerings meticulously curated by the Agency, including bespoke itinerary planning, reservations at premier luxury accommodations, personalized concierge services tailored to each client's preferences, and privileged access to high-profile events, among other bespoke travel solutions.​

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• "Member" refers to any individual who registers for membership with the Agency.

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• "Membership" denotes the exclusive subscription-based services curated by the Agency, which include a suite of enhanced benefits tailored to the discerning preferences of our clients, as detailed at the time of subscription.

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• "Benefits" means the perks and privileges available to Members through the Agency's partnerships with various service providers.

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• "Supplier" refers to any third-party service provider engaged by the Agency to fulfill elements of the Services.

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1.2 Interpretation: In these Terms:

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• References to a "person" include individuals, corporate entities, and unincorporated associations.

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• "Including" or any similar expression is illustrative and does not limit the context of the words preceding the term.

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• References to statutory provisions include those provisions as amended or re-enacted.

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2. Membership Application and Maintenance:

 

2.1 All membership applications are subject to approval at the sole discretion of KLS Signature. Applicants will be notified upon the acceptance of their membership application. KLS Signature reserves the right to decline any application without the obligation to provide reasons for such decisions.

 

2.2 Applicants must provide accurate and complete information during the application process. Inaccurate information may lead to the invalidation of your Membership and any related transactions. The obligation to furnish correct information is ongoing; thus, you must promptly inform the Agency of any changes to the information initially provided in relation to your Membership.

 

2.3 Membership is exclusively personal to the individual applicant and is not transferable under any circumstances. The rights and privileges conferred by membership are specific to the registered member only. Misuse or abuse of these privileges, including unauthorized sharing or transfer, may result in immediate termination of the membership at the discretion of the Agency.

 

2.4 The Agency retains the discretionary authority to alter Membership benefits at any time, without the requirement of prior notification to Members. Any such modifications will take immediate effect upon their communication to Members, ensuring that all changes are promptly and clearly conveyed.

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3. Fees and Payments:

 

3.1 Membership fees, encompassing both initial joining fees and subsequent renewal fees, are payable as specified at the time of application or upon renewal. While these fees are subject to revision, the Agency commits to informing Members of any adjustments to the fee structure well in advance of their renewal date, ensuring transparency and allowing for adequate preparation.

 

3.2 Payments are required to be made using methods authorized by the Agency. To maintain the integrity and continuity of Services, it is crucial that payments are submitted on time. Late payments may lead to the suspension or cancellation of services, as per the terms set by the Agency.

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4. Provision of Services:

 

4.1 The Agency is committed to delivering Services that align precisely with the specifications provided by the Member at the time of booking. It is essential for Members to provide accurate and detailed information to ensure services meet their expectations. The Agency shall not be held responsible for any discrepancies or issues that arise due to inaccuracies in the information provided by the Member.

 

4.2 The Agency reserves the right to subcontract or delegate the execution of any Services to qualified third-party service providers. While the Agency carefully selects these providers to ensure quality and reliability, it is important to note that the responsibility for any issues directly resulting from the actions or failures of these third-party providers rests with the respective third party. The Agency will assist in the resolution of such issues but ultimate accountability resides with the contracted third-party service provider.

 

4.3 Services offered by the Agency may be influenced by geographical, seasonal, or other situational constraints. These factors will be clearly communicated to Members during the planning phase, ensuring they are fully informed of any potential limitations or special considerations affecting the availability or scheduling of their travel arrangements.

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5. Cancellations and Refunds:

 

5.1 Cancellations by the Member must be made in writing. Refunds will be granted according to the cancellation policy in effect at the time of cancellation, which will be detailed in the Membership agreement.

 

5.2 The Agency reserves the right to cancel any Services for any reason, including but not limited to, safety concerns or compliance with legal or regulatory requirements. In such cases, the Agency will refund any prepaid fees specific to the canceled services.

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6. Limitation of Liability:

 

6.1 The Agency's liability for any issues arising from the provision of services is limited to direct damages and strictly capped at the amount paid by the Member for the specific services in question. The Agency disclaims all liability for indirect, incidental, consequential, or special damages. Furthermore, the Agency is not responsible for any problems directly attributable to third-party service providers or unforeseeable events beyond the Agency’s control, ensuring that responsibility is appropriately assigned.

 

6.2 The Agency is not liable for any acts, errors, or omissions committed by Suppliers or any third parties involved in the provision of Services. Responsibility for such occurrences rests solely with the respective third-party entities engaged in the execution of specific components of the Services provided.

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7. Data Protection and Privacy:

 

7.1 The Agency commits to protecting the personal data of its Members in accordance with applicable data protection laws. Details of data handling are provided in the Agency's Privacy Policy.

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8. Amendments to Terms and Conditions:

 

8.1 The Agency reserves the right to amend these Terms and Conditions at any time. Members will be promptly notified of any changes. Such amendments will take effect immediately upon notification, unless otherwise specified. This ensures that Members are always informed of the most current terms governing their relationship with the Agency.

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9. Governing Law and Jurisdiction:

 

9.1 These Terms and Conditions are governed by the laws of the jurisdiction in which the Agency is headquartered. Disputes arising under these terms shall be resolved exclusively in the courts of that jurisdiction.

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10. General Provisions:

 

10.1 These Terms constitute the entire agreement between the Agency and the Member. They supersede all prior understandings or agreements regarding the subject matter.

 

10.2 A waiver of any right or provision of these Terms will be effective only if in writing and signed by the Agency.

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Failure to exercise or enforce any right or provision shall not constitute a waiver of such right or provision at any time.

These comprehensive Terms and Conditions are designed to ensure clarity and protect the interests of both the Agency and its Members, laying the foundation for a mutually beneficial relationship. By applying for Membership or utilizing the Services, individuals agree to be bound by these terms.